FAQ

When will my order be delivered?

For the next business day, order delivery is available before 6 p.m. from Monday to Thursday, when the product is stocked.

Orders placed before 6 pm will be shipped on Monday (excluding bank holidays).

Orders put after 6 p.m. on Friday, Saturday, or Sunday will be shipped the following Tuesday.

What if I lose track of my order confirmation number?

Don’t be concerned if you’ve misplaced your order confirmation number. An order confirmation email with your order number would have been sent to you.

If you don’t receive an order confirmation email for any reason, log in to My Account and choose Order History from the drop-down menu. You’ll find a list of the orders you’ve put with us, along with their order confirmation numbers, in this section.

Is it safe for my payments?

When you shop on our site, your payment information is 100% secure.

All transactions are handled seamlessly via our payment service provider platform so sensitive payment data are never entered on our website or stored on them.

How do I return goods?

We understand that mistakes are made from time to time and we are therefore proud of a no-fuss procedure, not a hassle return procedure. You must notify our Customer Services within 14 working days of receipt if you change your mind regarding the purchase of the item and you wish to return the item. The item is to be returned as you have received it. No credit shall be given to products that will be damaged or used.

How do I track an order?

Use the order number issued to you during the checkout and purchasing process to monitor your order. Please give yourself at least 24 hours to obtain tracking information. Customers who have built an account will “Sign In” to view their order history, tracking numbers, and status. Tap on the order number to see detailed details about that order.

When will I be charged?

When the order is placed, payments are processed by credit card, debit card, or check card. Many financial institutions issue temporary accounts for the provision of purchase funds. These seem to lower your available balance temporarily as pending charges. A copy will be sent to the e-mail address of your order. If your order is shipped, a tracking number will be sent via email.

 

 

 

 

Open chat